Written by WVSU Medical Center | PDF 

VISION

To provide a fast, reliable and accurate billing system to ensure quality customer service.

MISSION

The Billing committed to be:

C – Competent. Able to deliver tasks expected of us because of our skills, knowledge and experience.

O – Organized. Organized billing process from gathering of hospital charges to releasing of outputs.

M – Motivated. We are driven to carry out tasks the best way we can.

P – Patient-first. We strive to deliver the best to our clients. They are our priority.

A – Accommodating. To facilitate clients’ billing needs and requests without hesitation.

S – Systematic. Follow instruction protocols for data processing to ensure smooth satisfaction.

S – Service Oriented. We strive to anticipate and meet the needs of our clients.

I – Involved. Effectiveness of the system is built on collective strength – valuing each employee’s contribution.

O – Objective. Conflict resolution and decision-making process is done in an unbiased manner.

N – Neutral. Everyone is treated equally and with respect.

A – Accurate. We strive to provide correct billing information to all clients.

T – Timely-response. We strive to produce outputs within the allotted time period.

E – Efficient. To accomplish tasks successfully while being cost-effective at the same time.

OBJECTIVE

The Billing Section aims to:

• Provide accurate billing statements to all clients within the allotted time period.
• Provide client-friendly environment to all transacting customers.
• Cater to client requests and concerns the best way possible.